Refund Policy

At Puff n Go, we are committed to providing our customers with high-quality smoking accessories. If for any reason you are not completely satisfied with your purchase, we offer a 30-day refund policy.

To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a refund, please contact our customer support team within 30 days of receiving your order. You can reach us by email at info@puffngo.com or by phone at 1-800-123-4567. Please provide your order number and a detailed explanation of why you are requesting a refund.

Once your request is received and approved, we will provide you with instructions on how to return the item. Please note that the customer is responsible for the return shipping costs.

Upon receiving the returned item, we will inspect it to ensure that it meets the eligibility criteria. If the item is deemed eligible for a refund, we will process the refund to your original method of payment within 5 business days.

Please note that refunds may take some time to appear on your bank or credit card statement, depending on your financial institution's processing time.

If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products.